Policies

Outlines criteria and procedures for initiating services that respect each person’s rights, needs, and preferences. Supports smooth, person-centered transitions with clear timelines, documentation, and planning.

Prohibits staff from working under the influence of alcohol or drugs, detailing expectations for reporting impairing medications and consequences for violations. Emphasizes safety, legal compliance, and support for those seeking help with substance use.

Sets procedures to prevent, detect, and report fraud and misuse of public funds, ensuring compliance with Minnesota regulations. Encourages confidential reporting, assigns investigative responsibility, and mandates audits and training.

Details the process for cancelling or rescheduling visits due to illness, holidays, or time off. Emphasizes clear communication among clients, caregivers, and office staff to maintain smooth coordination and minimize disruptions.

Commits to protecting personal and health information in compliance with HIPAA and Minnesota laws. Clients have access, control over their data, and can request corrections, while the company maintains strict security and transparency.

Provides guidance for responding to anticipated or actual deaths with dignity, coordination, and compliance with legal and medical directives. Includes steps for emergency response, notifications, documentation, property management, and internal review.

Outlines staff responsibilities to respond promptly and safely to emergencies such as fires, severe weather, or power outages. Ensures immediate safety, proper documentation, reporting, and coordination of follow-up support.

Provides a clear, fair process for sharing concerns or filing complaints, with support throughout. Formal grievances are addressed promptly and respectfully, with protections against retaliation.

Ensures health services, including medication and equipment management, are provided safely and consistently as outlined in care plans. Staff training and timely communication support the ongoing health needs of persons served.

Encourages open communication between clients and caregivers about illness to protect vulnerable individuals. Outlines when visits should be canceled, rescheduled, or continued, including specific COVID-19 precautions aligned with CDC guidelines.

Strictly prohibits emergency manual restraint, prioritizing positive support and least-restrictive interventions to address behavioral challenges safely and respectfully.

Focuses on services that support individual goals, preferences, culture, and independence while balancing safety. Promotes living fully in the community with respect, skill development, relationship maintenance, and control over supports.

Requires immediate reporting of suspected or known child maltreatment to protect safety and comply with legal mandates. Includes internal review processes to improve safety and prevent recurrence.

Commits to prompt reporting and handling of suspected maltreatment of vulnerable adults. Staff follow strict procedures, cooperate with investigations, and receive ongoing training to protect those served.

Requires immediate staff response to serious incidents affecting health or safety, including medical or mental health emergencies. Mandates thorough reporting and documentation to ensure proper care, compliance, and prevention.

Ensures safe, accurate medication support tailored to individual plans. Staff receive specialized training and follow strict protocols while encouraging maximum participation by those served.

Establishes requirements for safe transport of persons served and staff, including valid licenses, vehicle maintenance, seatbelt use, and compliance with state laws. Includes training on equipment handling, emergency procedures, and prohibits persons served from driving company vehicles.

Outlines when and how services may be ended, following Minnesota Statutes. Termination is only considered when necessary for safety, health, non-payment, or program closure. The policy prioritizes continuity of care and requires written notice, collaboration with support teams, and documentation of all efforts made to avoid termination.

Allows temporary suspension only for specific reasons like safety risks or unpaid services, with efforts to avoid suspension whenever possible. Clients and support teams are promptly informed, involved in planning, and have the right to resume services when safe.

Defines infection prevention protocols to protect staff and clients, including hand hygiene, glove use, safe fluid handling, and sanitation. Staff complete annual training to maintain consistent safety practices and regulatory compliance.