SMS Terms, Conditions and Privacy Policy
Dignified Living Home Care (“we,” “our,” or “us”) is committed to protecting your privacy when communicating via SMS, especially in environments integrated with Microsoft Teams. This policy outlines how we collect, use, and protect SMS-related data in accordance with Microsoft’s security standards and enterprise compliance protocols.
1. Scope of SMS Communications
This policy applies to SMS messages sent or received as part of our internal communications, alerts, or feedback systems, including those triggered by Microsoft Teams workflows, bots, or connectors.
2. Information We Collect
When you interact with us via SMS, we may collect:
- Your mobile phone number
- Message content and metadata (e.g., timestamps, delivery status)
- Identity information linked to your Microsoft Teams account (if applicable)
- Any voluntary feedback or responses
3. Use of SMS Data
SMS data is used to:
- Deliver alerts, reminders, or updates initiated from Microsoft Teams
- Facilitate secure feedback collection (e.g., surveys, exit interviews)
- Provide personalized follow-up if requested
We do not use SMS data for marketing purposes or share it with third parties outside of Microsoft’s trusted ecosystem.
4. Security and Compliance
All SMS communications are managed in accordance with:
- Microsoft 365 Compliance Framework
- Microsoft Teams Data Loss Prevention (DLP) policies
- Azure Communication Services encryption standards (if applicable)
Data is encrypted in transit and at rest. Access is restricted to authorized personnel and governed by role-based access controls (RBAC).
5. Third-Party Integrations
If SMS services are facilitated through third-party platforms (e.g., Twilio, Azure Communication Services), those providers are contractually obligated to comply with:
- GDPR, CCPA, and other applicable privacy laws
- Microsoft’s security and compliance requirements
6. Opt-Out and User Control
You may opt out of SMS communications at any time by replying STOP or managing preferences via your Microsoft Teams profile or company portal. For assistance, contact help@Dignified-Living.com.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your SMS data. Requests can be submitted by contacting help@Dignified-Living.com.
8. SMS Frequency
The frequency of SMS communications may vary depending on your interactions, preferences, and the nature of the services provided. You may receive messages related to alerts, reminders, feedback requests, or follow-ups. While we strive to limit messages to relevant and necessary communications, volume may increase during periods of active engagement or operational updates. You can manage your preferences or opt out at any time by replying STOP or contacting help@Dignified-Living.com.
9. Policy Updates
We may update this policy to reflect changes in technology, law, or Microsoft Teams protocols. Updates will be posted internally and communicated via Teams or SMS when appropriate.
Your privacy matters. See our privacy policy